Privacy Policy

HomeRox Loyalty App · Last updated [DATE OF PUBLICATION]

This policy explains what personal data the HomeRox Loyalty App collects from you, why we collect it, who we share it with, how long we keep it, and the rights you have over it. It applies only to the HomeRox Loyalty App and the services inside it.

We have written it in plain language on purpose. If anything here is unclear, contact our Grievance Officer using the details in section 11.

Contents

Who we are
What we collect
Why we collect it
Your consent
Who we share it with
How long we keep it
How we protect it
Your rights
Deleting your account
Children
Grievance Officer
Changes to this policy

1. Who we are

The HomeRox Loyalty App is operated by HomeRox Wires & Cables ([FULL REGISTERED ENTITY NAME]), registered at [REGISTERED ADDRESS], India.

For the purposes of the Digital Personal Data Protection Act, 2023, HomeRox Wires & Cables is the Data Fiduciary responsible for your personal data, and you are the Data Principal.

2. What we collect

We only collect what the app needs in order to work. We do not buy personal data from anyone else.

What	When we get it	Required?
Mobile number	When you sign in and verify by OTP	Yes
Full name	When you register	Yes
City	When you register. Typed by you — we do not read your GPS location	Yes
Profile photo	Only if you choose to add one	No
Scan activity	Each time you scan a QR code or enter a coupon code: the code, cable size, points and time	Yes
Points and redemptions	Your balance, and the rewards you request and receive	Yes
Delivery details	When a physical reward has to be sent to you	Only for physical rewards
Support messages	When you raise a query or contact us	No
Referral activity	Your referral code, and who registered using it	Yes

Camera

The app asks for camera permission so it can read the QR code on a HomeRox cable box. The camera image is processed on your phone to read the code. We do not store or upload photographs or video from your camera. If you refuse camera permission you can still type the code by hand.

What we do not collect

We do not collect your GPS or precise location.
We do not collect bank account, card, or UPI details through the app.
We do not read your contacts, messages, call logs, or other apps.
We do not use your data for advertising, and we do not sell it.

3. Why we collect it

To sign you in — your mobile number receives the one-time password.
To run the loyalty programme — to check a coupon is genuine and has not already been used, to credit the right points for the cable size, and to keep your wallet accurate.
To deliver your rewards — to process a redemption and get a physical reward to you.
To prevent fraud — to detect duplicate, blocked, or misused coupons and protect the programme for everyone.
To support you — to answer your queries.
To keep you informed — to tell you about scheme changes, new rewards and programme updates.

By registering and using the app you consent to the processing described here. Where an item is marked optional above, you can use the app without giving it.

You can withdraw your consent at any time by deleting your account (section 9) or by contacting our Grievance Officer. Withdrawing consent does not undo processing that already happened lawfully, and it will end your participation in the loyalty programme, including any unredeemed points.

We do not sell or rent your personal data. We share it only where it is needed to run the programme, and only to the extent needed:

SMS provider — receives your mobile number to deliver your OTP.
Hosting and cloud provider — stores the app's data on our behalf.
Delivery and courier partners — receive your name, address and phone number when a physical reward is being shipped to you.
Reward and voucher suppliers — receive only what is needed to issue the reward you chose.
Professional advisers and authorities — where we are required to disclose by law, court order, or a lawful government request.

These partners are required to protect your data and may use it only for the task we give them.

[LIST YOUR ACTUAL PROCESSORS AND WHERE THEY STORE DATA BEFORE PUBLISHING]

6. How long we keep it

While your account is active — we keep your profile and points history so your wallet and history stay accurate.
After you delete your account — your profile is deleted within [30] days.
Transaction records — scan and redemption records may be kept for [8] years in a form that is no longer linked to you, where we must keep them for tax, audit or fraud-prevention reasons.

7. How we protect it

We use reasonable security safeguards to protect your data against unauthorised access, disclosure, alteration and loss. These include encryption of data in transit over HTTPS, access controls limiting which staff can see personal data, and OTP-based sign-in rather than stored passwords.

No system is completely secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as required by law.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

Access — ask for a summary of the personal data we hold about you and what we do with it.
Correction — have inaccurate or incomplete data corrected or updated.
Erasure — ask us to delete your personal data, unless we must keep it by law.
Grievance redressal — complain to our Grievance Officer and get a response.
Nomination — nominate someone to exercise these rights on your behalf if you die or become incapacitated.
Withdraw consent — as described in section 4.

You can update your name, city and photo yourself in the app under Profile. For anything else, contact our Grievance Officer. We will respond within [30] days.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9. Deleting your account

You can delete your account and personal data in either of these ways:

In the app — go to Profile › Delete Account.
On the web — submit a request at the account deletion page, or email support@homerox.com from your registered mobile number's email address.

Deleting your account removes your profile, contact details and photo, and forfeits any unredeemed points. Records we are legally required to retain are described in section 6. We will confirm deletion within [30] days.

10. Children

The app is intended for working electricians and is not directed at children. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it. Where the law requires verifiable parental consent for a user under 18, we will not process that data without it.

11. Grievance Officer

Grievance Officer: [NAME]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE]
Address: [REGISTERED ADDRESS]

For general questions about the app, contact support@homerox.com.

Naming a Grievance Officer is a legal requirement under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules. This must be a real, monitored contact.

12. Changes to this policy

We may update this policy as the app changes or the law changes. The date at the top shows when it was last updated. If a change materially affects how we use your data, we will tell you in the app or by SMS before it takes effect.